Customer Satisfaction Survey

As part of our on going evaluation and in order to provide you a better service, we will appreciate if you can
take some time to fill in the following questions. Your comments are valuable to us.
The entire survey will take approximately 5 – 8 minutes to complete.

  Company Name: A value is required.Minimum number of characters not met.Exceeded maximum number of characters.*
                     Contact Person Name: A value is required.*
                     Designation: A value is required.*
                     E-Mail: A value is required.Invalid format.*
                     Phone: Invalid format.A value is required.*
                     Mobile: Invalid format.A value is required.*
   
  Excellent Good Average Non Satisfactory
1 - Who is the primary contact at GemNet?* A value is required.
1.1 - Please rate your level of satisfaction with your primary contact:*  
        a )  Availability
Please make a selection.
        b )  Responsiveness
Please make a selection.
        c )  Technical knowledge and solutions
Please make a selection.
        d )  Professionalism
Please make a selection.
2 - How satisfied are you with GemNet’s Service standard?*
Please make a selection.
3 - How would you rate our follow up and after sales services ?*
Please make a selection.
4 - How would you rate GemNet’s staff strengths in terms of the following:*  
        a ) Courtesy and Professionalism.
Please make a selection.
        b ) Approachability and Availability.
Please make a selection.
        c ) Response / turnaround time.
Please make a selection.
        d ) Technical Knowledge.
Please make a selection.
   
5 - Are you aware of new product updates and Annual Service Contract ?*
No     May be    
Please make a selection.
6 - GemNet promptly acknowledges and confirms my purchase order with delivery schedule / shipment details.*
No     May be    
Please make a selection.
7 - When I receive products they are always professionally packed.*
No     May be    
Please make a selection.
8 - GemNet's products and services are easily available on the website:*
http://www.gemnetpak.com
No     May be    
Please make a selection.
9 - Would you recommend our name to other contacts ?*
No     May be    
Please make a selection.
   
10 - Do you  have any comments/queries about our services in general ?*  A value is required.Exceeded maximum number of characters.


Your contact information will remain confidential. We are committed to protecting your privacy.